Managing Business MuteMail account

To start managing your Business MuteMail Account please login to Mail Administration Control Panel. For security reasons you should always log out to finish a management session.

• Logging in
• Managing e-mail accounts
• Managing e-mail aliases
• Managing e-mail forwards
• Managing e-mail autoresponders
• Setting up "CatchAll" feature
• Logging out

Logging in

To log in to the Control Panel as a domain e-mail administrator, please use "postmaster" account and postmaster password. For example, your domain hosted with MuteMail is your-domain.com and your postmaster password is "PaSswoRd". Then you will need to enter the following into the login form:

User Account: postmaster
Domain Name: your-domain.com
Password: PaSswoRd

Press "Login" button. You will be taken into the Control Panel main menu.

Note: you should always log out to finish a management session.

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Managing e-mail accounts

• Adding new e-mail account. To add a new account, please click on "New Email Accounts" in the Control Panel main menu. Please fill in the following form fields:
  Email Account: <user part of e-mail address>
  Please do not enter domain name (e.g. @your-domain.com) in the "Email Account" field.
  Password: <your user password>
  Password (again): <re-type user password>
  Real name: <real name, optional>
  Press the "Add" button to add the account, or click "Main Menu" to exit without adding the account.



• Deleting an e-mail account. To delete an e-mail account click "Email Accounts" in the Control Panel main menu and then click the red button in "Delete Account" column in the row corresponding to the account you would like to delete. If you would like to forward all e-mail messages coming to the address you are deleting, please check the "Forward email" box and enter the e-mail address you would like to forward messages to into "Yes, forward it to" form field.
  Press the "Confirm Delete" button to delete the account, or click "Main Menu" to exit without deleting it.
  Note: postmaster account cannot be deleted.
  
  
• Modifying an e-mail account. To modify an e-mail account click "Email Accounts" in the Control Panel main menu and then click the red button in "Modify User" column in the row corresponding to the account you would like to modify. The following options will be available:
  • Changing password
    Please fill in the following form fields:
    New Password: <your new password>
    Password (again): <re-type your new password>
    Press the "Modify User" button to save changes, or click "Main Menu" to exit without changing settings.
  • Configuring e-mail forwarding
  Please fill in the following form fields:
  Check the "Enable Forward" box.
  Forward Email To: <e-mail address you would like to forward messages to>
  Please check "Enable Save Copy and Forward" box if you wish to store forwarded messages locally as well.
  Press the "Modify User" button to save changes, or click "Main Menu" to exit without changing settings.
  To disable e-mail forwarding, please check the "Disable Forwards/Vacation" box and press the "Modify User" button.
  • Configuring vacation autoresponder To set up autoresponder, please click "Modify User …" link on the Control Panel main menu.
    Please fill in the following form fields:
    Check the "Enable Vacation" box.
    Vacation Subject: <your autoresponder message subject>
    Vacation Message: <your autoresponder message body>
    Press the "Modify User" button to save changes, or click "Main Menu" to exit without changing settings.
    To disable autoresponder, please check the "Disable Forwards/Vacation" box and press the "Modify User" button.

  Note: All the settings above can be configured by the user through logging in to the Control Panel under their own account. Please refer to the "Managing your Personal MuteMail account" at our support page.

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Managing e-mail aliases

• Adding a new e-mail alias. To add a new alias please click "New Aliases" in the Control Panel main menu. Choose the account that will be receiving mail for the alias in "Email Account" and enter the alias' name in "Alias" form field. Please do not enter domain name (e.g. @your-domain.com) in the "Alias" field. Press the "Add" button to add the alias, or click "Main Menu" to exit without adding an alias.
  
  
• Deleting an e-mail alias. To delete the alias click "Aliases Forwards" in the Control Panel main menu and then click the red button in "Delete" column in the row corresponding to the alias you would like to delete. Press the "Confirm Delete" button to delete alias, or click "Main Menu" to exit without deleting the alias.
  
  
• Modifying an e-mail alias. To modify an e-mail alias click "Aliases Forwards" in the Control Panel main menu and then click the red button in "Modify" column in the row corresponding to the alias you would like to modify. To add the local account that will be receiving mail for the alias, please choose the local account in "Add Email account" and press corresponding "Add" button. To add the remote e-mail address that will be receiving mail for the alias please enter the e-mail address in "Add Email Address" form field and press the corresponding "Add" button. To delete an e-mail address or local account from an alias, please click the red button in "Delete" column in the row corresponding to the address you would like to delete.
  Click "Main Menu" to exit without modifying the alias.

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Managing e-mail forwards

• Adding a new e-mail forward. To add a new forward please click "New Forwards" in the Control Panel main menu. Please fill in the following form fields: Forward Email Address: <email address> Local Name: <local account> Please do not enter domain name (e.g. @your-domain.com) in the "Local Name" field. Press the "Add" button to add a forward, or click "Main Menu" to exit without adding a forward.
  
  
• Deleting an e-mail forward. To delete the forward click "Aliases Forwards" in the Control Panel main menu and then click the red button in "Delete" column in the row corresponding to the forward you would like to delete. Press the "Confirm Delete" button to delete a forward, or click "Main Menu" to exit without deleting a forward.
  
  
• Modifying an e-mail forward. To modify an e-mail forward click on "Aliases Forwards" in the Control Panel main menu and then click the red button in "Modify" column in the row corresponding to the forward you would like to modify. To add the local account please choose the local account in "Add Email account" and press the corresponding "Add" button. To add the remote e-mail address please enter the e-mail address in "Add Email Address" form field and press the corresponding "Add" button. To delete an e-mail address or a local account from forward, please click the red button in "Delete" column in the row corresponding to the address you would like to delete. Click "Main Menu" to exit without modifying the forward.

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Managing e-mail autoresponders

• Adding a new e-mail autoresponder. To add a new autoresponder please click on "New Mail Robot" in the Control Panel main menu. Please fill in the following form fields:
  Mail Robot Name: <autoresponder name>
  Send copy to: <email address to send copy of e-mail received for autoresponder>
  Subject: <your autoresponder message subject>
  Forward Email Address: <email address>
  Enter your autoresponder message body in the text area form field.
  Please do not enter domain name (e.g. @your-domain.com) in the "Local Name" field.
  Press the "Add" button to add an autoresponder, or click "Main Menu" to exit without adding an autoresponder.
  
  
• Deleting an e-mail autoresponder. To delete an autoresponder click on "Mail Robots" in the Control Panel main menu and then click the red button in "Delete" column in the row corresponding to the autoresponder you would like to delete. Press the "Delete Mail Robot" button to delete the autoresponder, or click "Main Menu" to exit without deleting the autoresponder.
  
  
• Modifying an e-mail autoresponder. To modify an e-mail autoresponder click on "Aliases Forwards" in the Control Panel main menu and then click the red button in "Modify" column in the row corresponding to the autoresponder you would like to modify. Edit the autoresponder settings and press the "Modify Mail Robot" button to save changes, or click "Main Menu" to exit without changing settings.

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Setting up "CatchAll" feature

This feature defines the e-mail server functioning when it receives an e-mail message for a non-existing addresses in your domain. For example, you have configured the following e-mail addresses in your domain: sales@your-domain.com and support@your-domain. When a new e-mail message addressed to a non-existing@your-domain.com arrives, following scenarios are possible:

1. The e-mail message will be deleted. To configure this, please enter the email accounts menu by clicking "Email Accounts" in the main menu, and then click "Set catchall email deleted". You will see "CatchAll: Deleted" in the accounts table's upper left corner. That means that all messages addressed to a non-existing e-mail address in your domain will be deleted.
2. The e-mail message will be bounced to the sender with "No such user" message. To configure this, please enter the email accounts menu by clicking "Email Accounts" in the main menu, and then click "Set catchall bounced". You will see "CatchAll: Bounced" in the accounts table's upper left corner. That means that all messages that will be addressed to a non-existing e-mail address in your domain will be bounced to the sender with "No such user" message. This is a default setting.
3. The e-mail message will be forwarded to an external e-mail address. To configure this, please enter the email accounts menu by clicking "Email Accounts" in the main menu, and then click "Set remote catch all account". On the next page you will need to enter the e-mail address you wish to forward messages to. This e-mail address cannot be in your domain, e.g. @your-domain.com. Enter the remote e-mail address into "Remote CatchAll Address" form field and press the "Add" button to save changes, or click "Main Menu" to exit without changing settings. You will see "CatchAll: <e-mail address>" in the accounts table upper left corner. That means that all messages addressed to a non-existing e-mail address in your domain will be forwarded to the address specified.
4. The e-mail message will be delivered to the local e-mail address. To configure this, please enter the email accounts menu by clicking "Email Accounts" in the main menu, and then click the red button in "CachAll Account" column in the row corresponding to the account you choose. The account will be marked as "Default" in "CachAll Account" column. That means that all messages addressed to a non-existing e-mail address in your domain will be delivered to the local address specified.

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Logging out

To log out please click "Log Out" link on the Control Panel main menu.

Note: you should always log out to finish a management session.

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If you have a technical question or a problem please contact support